We are sorry that you feel the standard of our service has fallen below your expectations, and that you have felt it necessary to complain. We will do our best to investigate your complaint promptly and thoroughly and hope that we can reach a solution that you find satisfactory.
We take all complaints seriously and use the information gained from them to improve our service.
Please be assured that your complaint will not affect the manner in which your matter is being dealt with, nor affect any other matter that we might deal with for you in the future.
Click on this link to download our complaints procedure leaflet.
We hope to resolve your complaint as soon as possible. However, if you are still not satisfied, you can refer the matter to the Legal Ombudsman. For further information visit http://www.legalombudsman.org.uk/ <http://www.legalombudsman.org.uk/>
MWR Solicitors is the trading name of MWRlaw Ltd, a company registered in England and Wales (registered number 7535038). It is authorised and regulated by the Solicitors Regulation Authority No. 558005. We use the word 'partner' to refer to a shareowner or director of the company, or a senior employee who is a lawyer with equivalent standing and qualifications. Solicitors Regulation Authority rules can be accessed via www.sra.org.uk
Directors: Jane Booker, Altaf Patel
